PASSENGER SERVICES


We know how stressfull is a flight cancellation. Or waiting in long hours at an airport. Or if you are not accepted to flight because of overbook! 

Do you need someone to meet your loved ones? We will be there to assist.






As a passenger you are most welcome to contact us for assistance if you stuck because of flight disruptions (cancellations, long delays, overbooked flights, etc.)


We help you to find earliest flight to reach your destination safe and stressfree.


We provide quick arrangement for hotel accomodation and transportation from/to hotel/airport.

You do not wait long times in the queue, just let us know your situation. We make necessary arrangements shortly and come back to you with all information about your travel.


Additionally we provide meet and assist services so you do not worry for yourself and your loved ones. We also provide VIP service to large groups for business visits, concerts, events, etc. 






    AIRLINE REPRESENTATION


    We represent your organization with paying utmost attention at all phases of ground operations. When you entrust your operations to us you will not only get best services but also will reduce your operational costs significantly. 


    Below you can find some of our services and additional services could be given if demanded. 


    Controlling, Supervising and Assisting; Check In, Boarding, Ground Ops, Baggage Services.


    Reporting  all activities to Airline HQ's and implementing all instructions on site on behalf of Airlines. Instant contact to Airlines' OCC and Dispatch Offices to coordinate CTOT's.


    We provide Customer Relations Management also. If your Airline need a local representation for consumer department or court cases, we investigate the case and provide all necessary information to protect Airline's rights. 


    CRISIS MANAGEMENT 


    As a nature of aviation, Airlines could be in difficult situations such as AOC, long delays or flight cancellations for any reason. We are on site for you to manage those crisis with instant communication and we take all necessary actions to maintain passenger satisfaction. 





    Managing and reporting all kind of flight irregularities such as delayed, cancelled and/or AOC situations. 


    Arranging all necessary services to passengers and flight crew according to aviation and airlines regulations/manuals.